Esko

Position : Senior eSupport Engineer

Utilize the knowledge and experience in products like Web  Center, Automation engine to provides technical support via phone or email to:

  • Brand Customers
  • Supplier Customers
  • internal Op Co functions (engineers, technicians, and product support personnel)

by diagnosing, troubleshooting, repairing and debugging complex solutions, computer systems, complex software.
Have an overview of all the brand cases handled by your team in your current shift. Reach out to case owners to follow-up, assist and eventually resolve the issues within the stipulated time frame.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Highest level of problem escalation. May be responsible for developing and conducting technical training for product and solutions in a timely manner.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

  • Seniority level

    Not Applicable

  • Employment type

    Full-time

  • Job function

    Engineering Information Technology

  • Industries

    Information Technology and Services

Apply on company website

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