Position : Customer Experience Manager

Job description

– Engaging with customers in different cities with a view to schedule timeline for execution of charging infra solutions

– The company deals with EV charging infra. Therefore, having some basic knowledge OR willing to learn about Electric Vehicle/ Electric Vehicle Charging Stations is a must

– Work will also involve coordination and monitoring of eCB appointed channel partner in multiple cities and ensure quality of work is delivered as per agreed terms and conditions

– Ensure Standard Operating Procedure (SOP’s) are followed by installer partner for every site & customer facing location

– Should be able to plan and execute working strategy for installer partners to ensure deliverables are as per agreed standards. Ensure quality and quantity of material as per agreement.

– Define the optimal distribution of teams for survey and installation activities to ensure on time customer service, also work toward improving own and team’s skills through on the job learning

– Analysing data collected through surveys and ensure data capturing, recording, storage and transmission to eCB head office

Required Candidate profile

– Should possess good communication skills for general interaction and objection handling from a learned high net worth customer

– Good spoken English, mature, presentable, sincere, hardworking, can work without constant supervision and monitoring, trustworthy

– Excellent knowledge of MS Office

Client Servicing/Key Account Manager
Automobile, Auto Anciliary, Auto Components
Sales, Retail, Business Development
Full Time, Permanent
Corporate Sales
Any Graduate in Any Specialization
Post Graduation Not Required
Doctorate Not Required
Key Skills
Customer Relationship ms excel electric vehicle customer service electric vehicle charging station automobile distributor sales automobile dealer sales ms office crm customer experience

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