ChargePoint

Position : Reporting Automation Specialist

What You Will Be Doing

  • Craft actionable analysis based on business needs and present in a digestible format for internal and external audiences
  • Interact with stake holders to provide and process information in response to inquiries, concerns, and requests related to ChargePoint data & Support Reporting
  • Maintaining, troubleshooting, and building automation scripts in Python
  • Collect requirements for technical solutions and execute within scope
  • Offer alternative solutions where appropriate with the objective of protecting ChargePoint business objectives
  • Research required information using available resources
  • Organize ideas and communicate oral / written messages appropriate to audience and situation
  • Stay current with system information, changes, and updates
  • Other duties as assigned

What You Will Bring to ChargePoint

  • Professional written and phone etiquette
  • Strong technical troubleshooting capabilities
  • Ability to communicate clearly and accurately both verbally and in writing (emphasis on technical writing)
  • Demonstrated proficiency in typing and grammar
  • Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
  • Focuses and guides self in accomplishing work objectives
  • Acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions
  • Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
  • Intermediate MS Excel & PowerPoint skills
  • Ability to leverage API’s, PHP & MySQL in web coding
  • Linux OS & line command interface
  • Ability to leverage Python in web coding and automation tasks
  • Ability to write stable, scalable, supportable code to specified requirements
  • Understanding of git to properly store and maintain code

Requirements

  • High School Diploma or GED Required
  • 4 year degree in technical discipline Preferred
  • Minimum of 2 years in a customer service or technical support environment required
  • Experience generating reporting & troubleshooting reporting issues
  • Familiarity with Call center reporting and KPIs
  • Familiarity with Support Center ticket handling best practices & standard processes
  • Familiarity with CPE Management system diagnostics and datasets
  • Working understanding of CP NOS API is beneficial
  • Experience coding in Python & PHP is Required
  • Experience in REST APIs is Preferred
  • Familiarity with Python Flask is Preferred
  • Familiarity with ChargePoint Dark Station, RMA and other ChargePoint Support Reporting is beneficial
  • Strong understanding of data sets available through ChargePoint NOS & ZenDesk is beneficial
  • Experience with Sales Force is beneficial

Location

Gurgaon, India

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer.
Applicants only – Recruiting agencies do not contact.

Seniority Level

Mid-Senior level

Industry

  • Computer Software
  • Information Technology & Services
  • Automotive

Employment Type

Full-time

Job Functions

  • Engineering
  • Analyst
  • Customer Service
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