Field Service Engineer – Bhopal/Indore

January 26, 2022

Job Overview

  • Date Posted
    January 26, 2022
  • Location
  • Expiration date
    --
  • Experience
    1 - 3 Year
  • Gender
    Both
  • Qualification
    Bachelor Degree
  • Career Level
    Officer

Job Description

In this role your responsibilities are:

Execute the service plan effectively
Handle Customer Complaint (Warranty/ Goodwill/ Others) and ensure proper logging into SQR data base
Resolve issues of the specified territory and also be carry out day to day functions of service related job
Ensure and meet the target response time
Provide customer training for better up time of the product
Co-ordinate with service sales team for proper execution of service plan
Guide/Assist service technicians to perform duties effectively
Mange the key accounts directly and ensures customer satisfaction
Arrange for customer presentations to improve product life cycle
Co-ordinate with Project team for installation of machines allocated to service
Analyze the problems and guide the team accordingly
Ensure “Safety Health and Environment” compliance at on site workshop
Find out the red-flags and analyze the root cause for failures
Provide support to the aftermarket sales team in lead generations for AMCs and Spare parts
To handle and administer various different techniques of service processes with regard to IMS
On site knowledge of Handheld, Fixture spindle, pneumatic, software product, QAT tools and accessories