Technical Customer Support Engineer – Linux and IT Networking

Job Description

About the job
Job Role: Tech Support Engineer – Linux and IT Networking

Location: Gurugram

Sector: Electric Vehicle Charging

Job Type: Full-Time

Experience: 1+

Department: Information and Technology

Why Statiq?

Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator, a Silicon Valley based accelerator program.

RESPONSIBILITIES:

Excellent customer support skills – you should be Empathetic and Patient as many users might not be skilled to understand our Platform.
Responsible for providing high-quality technical support for Charging device and SaaS product
Taking ownership of technical issues reported and seeing problems through to resolution.
Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues.
Working with our Development group to resolve more advanced issues when necessary.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Ensure proper recording and closure of all issues.
Documenting troubleshooting and problem resolution steps in the ticketing system.

WHAT ARE WE LOOKING FOR?

Good working knowledge of TCP/IP Networking
Advanced Linux Networking
Microsoft Client and Server Operating Systems
Basic Linux Skills
Excellent organizational, written, and oral communication skills
Problem-Solving skills
Excellent Documentation Skills
Python and SQL knowgledge is added advantage.

WHAT’S IN IT FOR YOU?

Work with the super enthusiastic & passionate team who are looking forward to building India’s largest EV infrastructure.
Amazing exposure to start-up culture – Be ready to take up challenges!
We believe in “Growth” , as we grow we will make sure you grow as well. We have learning policies as well , where for your learning we will be paying.
Medical Insurance covering your whole family.