Associate Director

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  • Post Date: August 27, 2020
  • Applications 0
  • Views 29
Job Overview

Key Result Areas (Accountability & Responsibility of the role)

    • Lead CCF (Controlled Customer Fleet) and pre-VLO (vehicle launch operations) activities to drive the best product quality in launch phases and ensure quick reactivity to reported issues with cross functional teams.
    • Drive the actions with cross functional teams (Engg./Manf./Quality/Sourcing/Systems) to ensure closure of 100% issues reported from field during vehicle launch stage with sense of urgency
    • Ensure the completion of end to end cycle of Field Concern Handling
    • Escalate the issues that need immediate leadership attention
    • Make / Plan filed visit to witness the Major customer irritants or complaints
    • Lead team of Warranty Analysis and Predictive analytics to address field concerns and take corrective actions based on prediction results on Warranty Claims and [art failures
    • Release / share (dashboard results periodically) monthly MIS results of Field Concerns for leadership reporting, with countermeasure (including trajectory to meet target, with mitigation plans, where required / applicable).
    • Communication to field teams on Product improvements and Critical Engineering changes to make awareness (release product improvement bulletins)
    • Closely coordinate with Service team to educate the customer on product usages / improvements for improved customer experience

Key Skills Required

    • Hands on experience in 2 Wheeler/4W major OEMS in handling field quality @ manager level etc.
    • Extensive knowledge on part failure and analysis in automobile industry, including hand son vehicle quality experience
    • Conversant with EV part functions and failure analysis.
    • People Management, Conflict Management

Software/Tools/System Exposure

  • Hands on experience in Quality Problem Solving Tools like QC Story, 8D Problem Solving, FMEA etc.
  • Hands on experience in MS office.
  • Basic Knowledge in SAP.
  • Conversant in tools like Knowledge on IATF16949 and ISO 9001:2015.
Job Detail
  • Career LevelOfficer
  • Experience8 Years +
  • GenderBoth
  • INDUSTRYDevelopment
  • QualificationMaster’s Degree
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