Wells Fargo

Position : Product UX Designer

Responsibilities

  • Delivering great experiences, in partnership with your scrum team and the larger design team, supporting digitization of customer journeys focused on the sales and servicing experiences for our customers and team members. This includes:
    • Designing omni-channel experiences
    • Automating manual processes and encouraging digital self-service
    • Replacing legacy banker experiences with new team servicing capabilities
    • Enabling bankers and support team members to see what the customer sees
  • Acting autonomously and independently with the versatility and expertise to provide all common UX deliverables including: Flows, Wireframes, Design Specifications, and Content Decks
  • Partnering closely with product managers, scrum masters, developers, researchers, business analysts, and legal/compliance, from aligning on customer and business goals, to managing expectations about design deliverables to shipping the ultimate experience
  • Estimating and scoping design work; ensuring design deliverables are done sprint(s) ahead of development
  • You will use facilitative leadership skills to drive to the best outcome for stakeholders, resulting in others learning from you and inspiring others to want to work with you
  • Speaking to the details of the design deliverables and user stories, answering questions and resolving ambiguities
  • Grooming user stories with the scrum team and identifying design-related user stories in the backlog

Market Skills and Certifications

Essential Qualifications

  • 6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
  • A BA/BS or higher in Human Factors or Interaction Design
  • Financial services industry experience
  • Knowledge and understanding of project management principles: managing projects from beginning to end; that vary in scope and complexity
  • Leadership experience
  • Excellent verbal, written, and interpersonal communication skills
  • Outstanding problem solving and decision making skills
  • Strong presentation skills

Desired Skills:

  • 5+ years’ experience producing mobile and web products that lead to measurable business / customer impact
  • 2+ years’ experience working in an agile environment, with distributed teams and agile delivery tools (e.g., JIRA, Confluence)
  • Experience driving design through the full product development cycle (discovery, concepts, prototypes, specs)
  • Strong communication skills
  • Consistently articulate a strong design rationale
  • Experience managing creative design efforts in a complex environment
  • Expertise with common design tools (e.g., InVision, Sketch, Photoshop)

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Reference Number

52215BR-1

  • Seniority level

    Associate

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Information Technology and Services Computer Software Financial Services

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