City Manager

Job Description

Job description
Roles and Responsibilities

1. Collaborating with senior executives to establish and execute goals for the city

2. Continuously monitoring the achievement of task by keeping a high involvement and close check

3. To coordinate and monitor company appointed Installer partners in the city and ensure quality of work is delivered as per agreed terms and conditions

4. Develop dealer relations on behalf of eCB in the city. Ensure satisfactory resolution of queries and concerns in timely manner.

5. Assist and supervise the city team and ensure achievement of key deliverables from the team. Enhance productivity, increase morale of the team and maintain discipline

6. Ensure Standard Operating Procedure (SOPs) are followed by installer partner

7. Should be enterprising to learn through self-research and gather knowledge

Desired Candidate Profile

1. Mature, presentable, sincere, hardworking, can work without supervision and monitoring, trustworthy, should possess good communication skills for general interaction and objection handling from a learned, high net worth customers

2. Organizational skill

3. Multitasking, Good knowledge of MS Office

4. Knowledge about Electric Vehicle / Electric Vehicle Charging Station Working [Preferable]

Deliverables

1. Site Feasibility planning for the region, maintain the customer database and ensure customer calling, recording of VOC in database

2. Schedule installation of EV charging infra with customer, communicate to installer partner, monitor the completeness and correctness of the survey

3. Coordination with team for updation of dealer master data and submission / communicating the same to SPOC of the dealership

4. Regular interaction with dealer SPOC / Dealer Sales Head and case by case discussion and progress made

5. Mystery audits at survey and installation site

6. Customer coordination for installation, ensure completeness of installation as per survey report

7. Check and monitor the progress of work, resolving on ground challenges

8. Maintain database and ensure data security

9. Feedback from customer and customer relationship management

RoleAssistant Manager
Industry TypeAutomobile
Functional AreaCustomer Success, Service & Operations
Employment TypeFull Time, Permanent
Role CategoryOperations
Education
UG :B.Tech/B.E. in Any Specialization
Key Skills
Electrical Maintenance
customer callingCustomer SupportElectric VehicleSite Executionobjection handlingElectrical WorksElectrical Engineeringcommunication skillsms office
Skills highlighted with ‘‘ are preferred keyskills