Customer Support Executive — Delhi

Our learners are engineering students, working professionals and career changers, often making a significant financial decision. This team is who they talk to.

You will handle enquiries across phone, email, WhatsApp and chat — questions about programmes, admissions, fees, schedules, certificates and placements — resolve what you can, and route what you cannot. You will also do proactive follow-up with enrolled learners who have gone quiet, which is one of the highest-impact things anyone does here.

The bar is being genuinely helpful rather than fast at closing tickets. If a programme is not right for someone, we would rather you said so.

What you will do

• Handle learner enquiries across phone, email, WhatsApp and chat
• Resolve queries on programmes, admissions, fees, schedules and certification
• Escalate technical and academic issues to the right team and track them to closure
• Proactively follow up with enrolled learners who have gone inactive
• Maintain accurate records of every interaction
• Flag recurring issues so they get fixed at source

What we are looking for

• Graduate in any discipline; freshers welcome
• Fluent spoken and written Hindi and English
• Genuinely patient — many callers are anxious or confused
• Organised, with the discipline to close the loop on every query
• Willing to work onsite in Delhi

Nice to have

• Any customer support, counselling or tele-calling exposure
• Interest in education or EV
• A third language

What you get

• Structured onboarding across every DIYguru programme
• Full access to all programmes for you and one family member
• Health cover for you and dependants
• Clear progression into student success or admissions roles